Return and Refund Policy

Last updated: April 14, 2026

At Raekon Global LLC, operating as esmebelle, if a purchase does not meet your expectations, please review the information below and follow the applicable steps.

Return Overview

Return Requirements

To qualify for a return, items must meet all of the following conditions:

• Unworn, unwashed, and unused
• Returned in original packaging with all tags attached
• Free of marks, stains, perfume, or other scents
• Hygiene stickers intact where applicable (bodysuits, swimwear, intimates)

Returns that do not meet these conditions will be rejected and returned to the sender, or no refund will be issued.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Accessories
• Bodysuits
• Lingerie and intimates
• Swimwear
• Items marked Final Sale

Refunds and Store Credit

For change-of-mind returns — such as ordering the wrong size or simply changing your mind — we issue store credit. Store credit never expires and can be used toward any future purchase.

In certain special cases, such as significant delivery delays or exceptional circumstances, we may approve a partial or full cash refund at our discretion. The level of refund issued will depend on the nature and circumstances of the case. Contact our support team with full details if you believe your situation qualifies.

Once your return is received and approved, refunds are processed within 7 business days. Please allow an additional 3–5 business days for your bank or payment provider to complete the transaction.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@esmebelle.com.

Return Shipping

Return shipping costs are the customer's responsibility unless the item received was faulty or incorrect. We recommend using a trackable shipping method when returning items as we cannot be held responsible for returns lost in transit. We do not provide prepaid return labels for change-of-mind returns.

Faulty or Defective Items

If you receive an item that is genuinely faulty or defective, you are entitled to a free replacement — no return required in most cases.

What counts as faulty or defective:

• A visible tear, hole, or gap in the fabric or seam
• A broken zip or clasp that does not function
• Incorrect item received — wrong style, color, or size compared to what was ordered
• A significant print defect, color bleed, or manufacturing error affecting wearability
• Structural damage that occurred before or during delivery

What does not qualify as a defect:

• Minor loose threads or a small wire slightly out of place — these are common in garment construction and do not affect wearability
• Slight color variation from product images due to screen display differences
• Wear or damage caused after the item has been received
• Items that do not fit due to incorrect size selection

To report a fault, email us at info@esmebelle.com with your order number, a description of the issue, and clear photographs of the item and packaging. We respond within 24 hours and will arrange a free replacement once verified.

Exchanges

We accept size exchanges within 30 days of delivery. Return shipping costs for exchanges are the customer's responsibility.

1. Email info@esmebelle.com with your order number and the size you need.
2. The item must be unworn, unwashed, in original packaging, with all tags attached.
3. After review, you will receive return instructions and we will dispatch your replacement.

Order Cancellations

Before dispatch:

You may request a cancellation provided the order has not yet been fulfilled or dispatched. If eligible, you will receive a full refund including the product cost. We verify with our fulfillment team before confirming any cancellation.

After dispatch:

Once an order has been dispatched it cannot be cancelled or modified. You may return the item upon delivery in accordance with the return requirements above.

How to Start a Return

1. Email info@esmebelle.com with your order number and reason for return.
2. Wait for approval before sending anything back. Returns sent without prior approval will not be accepted.
3. Follow the return address and packaging instructions provided by our team.
4. Package the item securely to prevent damage in transit.

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